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FAQs

How do I choose the best treatment for my skin?

I recommend booking the Complexion Club First-Timer service under "Facials" through our booking site for your first time in so we can discuss your goals and go over any concerns you may have for the best suited treatment. If you've been in before, you can book a custom facial and we will decide the best treatment for you at the time of your appointment.

How should I prep my skin right before my appointment?

Make sure you hydrate your skin and apply spf during the day even before your appointment! You should never go too long without hydrating your skin and you should definitely protect your skin from UV rays on the way to your appointment as well!


How should I care for my skin post-facial?

Avoid working out and wearing makeup for at least 24 hours, avoid waxing & laser for at least one week, try to stay out of the sun for a few days and make sure to always wear SPF, avoid at-home skin treatments for at least 1 week, avoid harsh scrubs and exfoliants for a few days, and also avoid bringing any kind of heat to your body for 24 hours.





How should I prep my skin for a chemical peel?

Stop using any abrasive scrubs at least 2 days before your peel. Avoid any waxing at least 1 week prior and shaving at least 1-2 days prior. Depending on the peel we choose for you, I will have you prep your skin with certain acids 1-2 weeks prior for a more even peel. Make sure to avoid excessive sun exposure and continuously wear SPF. If you are prone to cold sores, start your prescription medication prior to peel.





How should I care for my skin post-peel?

SPF, SPF, SPF! Wear a hat outside when possible. Be gentle when cleansing and applying skincare. Depending on the person and the peel you receive, I will give you instructions on your homecare routine for the next week (you should have the proper skincare at home to best take care of your skin post-peel). Make sure not to bring any heat to your body at least 48 hours post-peel. Avoid waxing for at least 1-2 weeks once you've peeled completely and laser for at least 2-4 weeks depending on laser. Avoid pulling or tugging on your skin as this can cause scarring. Avoid physical exfoliation & scrubs until you’re completely done peeling or 7-10 days. Hydrate your skin in moderation - don’t overdo it - allow the dry/dead skin to flake away for best results! Avoid makeup for at least 2-3 days or even better to wait until you’re done peeling. Good idea to bring a hat to your appointment for safer aftercare! You should begin peeling 2-3 days post-peel.





Can I shave my face before a facial?

If you shave your face regularly, I would recommend shaving at least 24 hours prior to your facial instead of the same day of your appointment. 





What to do when I get a breakout?

Don’t pick! Make sure your hands are clean and then cleanse your skin, grab an ice cube and move it around your face in circular motions without stopping in one spot for too long. This helps bring down inflammation (continue doing this morning & night until your pimple is gone)! Tone your skin, apply your skincare regimen (free of pore-cloggers) and then apply a spot treatment (my go-to is the Face Reality Sulfur Spot Treatment)!








What if I need to cancel my appointment?

Please give us the courtesy of making any changes at least 48 hours prior to your scheduled appointment. Any changes or cancellations made within 25-48 hours of your scheduled appointment will result in a 50% charge of your service. Any changes or cancellations made within 24 hours of your scheduled appointment will result in a 100% charge of your service.







What is your return policy?

Unused, unopened, or unmarked product may be returned within 30 days of the purchase date for a full refund. Any opened or used products may be returned within 30 days of the purchase date and are subject to a 20% restocking fee.